1. Overview
This Refund Policy explains the circumstances under which GAME BD 24 provides refunds for deposits, game entries, and other transactions. Please read this policy carefully before using our services.
Important: By using our Platform, you acknowledge that you have read and understood this Refund Policy. Due to the nature of skill-based gaming, refund eligibility is limited to specific circumstances outlined below.
2. Deposit Refunds
2.1 Failed Deposits (Automatic Refund)
If your deposit fails but money is deducted from your mobile banking account (bKash, Nagad, or Rocket):
- The amount will be automatically refunded to your mobile banking account
- Refund processing time: 24-48 hours
- No action is required from your side
2.2 Delayed Deposits
If your deposit is delayed (not reflected in your wallet within 30 minutes):
- Check your mobile banking transaction history to confirm the payment
- Contact our support with:
- Transaction ID / Reference number
- Payment screenshot
- Your registered phone number
- We will verify and credit your account within 2-4 hours
2.3 Accidental Deposits
If you accidentally deposited an incorrect amount or deposited money you didn't intend to:
- Contact support within 24 hours of the deposit
- Refund will be processed if:
- The deposited amount has NOT been used in any game
- The request is made within 24 hours
- A processing fee may apply
Note: Once funds are used in a game, they cannot be refunded regardless of the game outcome. Only unused balance may be eligible for refund under specific circumstances.
3. Game Entry Refunds
3.1 System-Cancelled Games
If a game is cancelled by our system due to:
- Server issues or technical problems
- Insufficient players (match not filled)
- Detected cheating by opponent
Your entry fee will be automatically refunded to your gaming balance within minutes.
3.2 Player Disconnection
If you disconnect during a game:
- No refund is provided for voluntary disconnection or poor internet
- If disconnection is due to server issues affecting all players, the game may be cancelled and fees refunded
3.3 Game Disputes
If you believe a game result was unfair:
- Report the issue within 24 hours of the game
- Provide game ID and details of the issue
- Our team will review game logs
- If fraud or technical error is confirmed, appropriate action will be taken
Our decision on game disputes is final.
Fair Play Guarantee: If we detect that your opponent was cheating, you will receive a full refund of your entry fee and the opponent will be banned.
4. Withdrawal Issues
4.1 Failed Withdrawals
If your withdrawal request fails:
- The amount will be returned to your wallet automatically
- Common reasons for failure:
- Incorrect mobile number
- Mobile banking account issues
- Daily/monthly limit exceeded
- You can retry the withdrawal with correct details
4.2 Delayed Withdrawals
Withdrawals typically process within 5-30 minutes. If delayed beyond 2 hours:
- Check your wallet transaction history
- Contact support with withdrawal details
- We will investigate and resolve within 24 hours
5. Non-Refundable Situations
Refunds are NOT provided in the following situations:
- Lost games due to skill or strategy
- Voluntary game abandonment
- Disconnection due to your internet issues
- Account ban due to policy violations
- Funds used in completed games
- Bonus/promotional credits
- Referral earnings
- Requests made after 24 hours of the transaction
6. Refund Processing
6.1 Processing Time
- Automatic refunds: 24-48 hours
- Manual refund requests: 2-5 business days
- Disputed transactions: 5-10 business days
6.2 Refund Methods
- Deposit refunds: Returned to original payment method (bKash/Nagad/Rocket)
- Game entry refunds: Credited to gaming balance
7. How to Request a Refund
To request a refund:
- Contact our support team via:
- Provide the following information:
- Your registered phone number
- Transaction ID or Game ID
- Amount in question
- Date and time of transaction
- Reason for refund request
- Screenshot (if applicable)
- Wait for our team to review and respond
8. Account Closure Refunds
If you want to close your account:
- First, withdraw all winning balance
- Unused deposit balance may be refunded upon request
- Processing fee may apply
- Bonus and promotional credits are not refundable
- Contact support to initiate account closure
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of the Platform constitutes acceptance of the updated policy.
10. Contact Us
For refund-related queries or assistance:
Our support team is available 24/7 to assist you.
